Shapesoft (“we,” “our,” or “us”) is committed to protecting your privacy, safeguarding personal information, and operating transparently in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario accessibility standards.
Privacy Policy
1. Information We Collect
We collect information to provide, improve, and secure our services.
Personal Information
Full name
Email address
Phone number
Account credentials
Billing details (processed securely via third-party providers)
Usage & Service Data
Feature usage and interaction data
User preferences and settings
Activity logs within the platform
Technical Information
IP address
Device type and operating system
Browser type and version
System diagnostics and error logs
Cookies & Tracking Data
Session identifiers
Analytics data
Authentication tokens
Performance monitoring data
2. How We Use Your Information
We use collected data to:
Provide and operate Shapesoft services
Manage user accounts and authentication
Improve platform performance and user experience
Provide technical support
Ensure security and prevent fraud
Communicate service updates
Comply with legal obligations
3. Consent
By using Shapesoft, you consent to the collection, use, and processing of your information as described in this policy.
You may withdraw consent at any time, subject to legal or contractual limitations.
4. Disclosure of Information
We do not sell personal data. We may share information with:
Cloud hosting and infrastructure providers
Analytics and monitoring services
Payment processors (if applicable)
Legal or regulatory authorities when required by law
All third parties are required to maintain appropriate data protection standards.
5. Data Security
We implement reasonable safeguards including:
Encryption of data in transit
Secure authentication systems
Access control policies
Regular system monitoring
However, no online system is completely secure.
6. Data Retention
We retain personal data only as long as necessary to:
Provide services
Maintain business records
Comply with legal obligations
7. Your Rights
You have the right to:
Access your personal information
Request corrections
Withdraw consent (subject to limitations)
File a complaint with the Office of the Privacy Commissioner of Canada
By accessing or using Shapesoft, you agree to comply with these Terms of Use and applicable laws in Ontario and Canada.
2. Permitted Use
You agree to:
Use the platform for lawful purposes only
Not attempt unauthorized access to systems or data
Not disrupt or interfere with platform operations
3. Account Responsibility
You are responsible for:
Maintaining the confidentiality of your account credentials
All activities conducted under your account
4. Intellectual Property
All content, software, branding, and technology are owned by Shapesoft or its licensors and protected under Canadian and international intellectual property laws.
Unauthorized use is prohibited.
5. Service Availability
We strive to provide continuous service but do not guarantee uninterrupted access. Maintenance or downtime may occur.
6. Limitation of Liability
To the maximum extent permitted by law, Shapesoft is not liable for:
Data loss or system interruptions
Indirect or consequential damages
Unauthorized access beyond reasonable control
7. Changes to Terms
We may update these Terms at any time. Continued use of the service indicates acceptance of changes.
8. Governing Law
These Terms are governed by the laws of the Province of Ontario and applicable federal laws of Canada.
Cookies Policy
1. What Are Cookies
Cookies are small files stored on your device that improve functionality, performance, and user experience.
2. Types of Cookies We Use
Essential Cookies: Required for platform functionality
Analytics Cookies: Help analyze usage and performance
Functional Cookies: Store preferences and settings
Security Cookies: Help detect fraud and unauthorized access
3. Purpose of Cookies
We use cookies to:
Maintain user sessions
Improve platform performance
Analyze usage patterns
Enhance security
4. Managing Cookies
You can disable cookies in your browser settings. However, some features may not function properly.
Legal Disclaimer
1. General Information Only
All content provided by Shapesoft is for informational purposes only and does not constitute legal, financial, or professional advice.
2. No Warranties
We do not guarantee:
Accuracy or completeness of content
Continuous availability of services
Error-free operation
3. Third-Party Services
We may integrate third-party services and are not responsible for their policies, performance, or content.
4. Use at Your Own Risk
Your use of Shapesoft services is at your own risk.
Accessibility Policy (AODA Compliance)
1. Commitment
Shapesoft is committed to providing accessible digital services in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
2. Accessibility Standards
We aim to:
Follow WCAG accessibility guidelines
Ensure compatibility with assistive technologies
Provide clear navigation and readable content
Maintain consistent and accessible design
3. Continuous Improvement
We regularly review and improve accessibility features across our platform.
4. Feedback
If you experience accessibility issues, contact us at info@shapesoft.ca. We will respond promptly and work toward resolution.
Contact Information
For any questions, concerns, or requests related to this policy, please reach out to us through any of the channels below.
Get in Touch with Shapesoft
We're here to help with any privacy or legal inquiries.
